Six Sigma In Customer Satsifaction

“Practice makes perfect, then practicing the precepts of Six Sigma Leads to virtual perfection”-Anonymous. Six Sigma aims to maximize customer satisfaction and Minimize defects. Six Sigma reviewed and practiced by many organization after it’s
Successful journey since 1980s .While reviewing the ideology behind Six sigma principles Two factors that constantly insisting is technology enhancement and self actualization Concept. These are the two different things where every Organization and an individual are Exercising in Their everyday process.Before insisting the view of technology enhancement and self actualization the thing to be considered is contrasting nature between customer satisfaction and six Sigma. Six Sigma is about Management by facts, but Customer Satisfaction is an Management by Emotion; Six Sigma Need Emotion to make virtual perfection, Whereas Customer Satisfaction Need Visible facts to satisfy Emotion; Six Sigma Can be reshaped, while Customer Satisfaction is a fixed phenomenon to an Individual; Six Sigma is a Standard Principle to Changing minds, moreover Customer Satisfaction is Changeable For an Standard Cause. Thus it clearly shows the contrasting phenomenon between these terminologies.The Need is to bridge the Gap and ensures synergistic effect in all perspectives. Technology fulfillment should be an symbolic representation of ethnography whereas the self actualization must be in coherence with organizational and individual needs.